Privacy Policy for Avon Cleaners
Effective Date: July 8, 2025
1. Introduction
Welcome to Avon Cleaners. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us when you use our services, visit our website, or interact with us in any other way.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected through your use of our services.
Personal Identification Information: Name, email address, phone number, and physical address (for pickup and delivery services).
Order Information: Details about the garments and other items you submit for cleaning, including special care instructions.
Payment Information: When you make a payment, you will provide your payment information (such as a credit card number). This information is sent directly to our third-party payment processor. We do not store your full credit card details on our servers.
Communications: Records of your communications with us, including questions for customer support or feedback about our services.
Technical Data: When you visit our website, we may automatically collect certain information, such as your IP address, browser type, device information, and Browse activity through the use of cookies and similar technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage Our Services: To process your cleaning orders, schedule pickups and deliveries, and manage your account.
To Process Payments: To securely process transactions for the services you use.
To Communicate With You: To send you service-related notifications, such as order status updates, pickup/delivery reminders, and responses to your inquiries. With your explicit consent, we may also send you promotional and marketing messages via SMS and email.
For Customer Support: To assist you with any questions or issues you may have.
To Improve Our Services: To analyze website usage and customer feedback in order to improve our operations, website, and overall customer experience.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
With Third-Party Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as payment processing, delivery services, website hosting, and marketing/communication platforms (e.g., for sending SMS alerts). These providers are only given access to the information necessary to perform their functions and are obligated to maintain its confidentiality.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
In Case of Business Transfer: If Avon Cleaners is involved in a merger, acquisition, or asset sale, your personal information may be transferred.
5. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information. All payment transactions are processed through a secure, PCI-compliant gateway. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights and Choices
You have rights and choices regarding your personal information:
Access and Update: You may review and update your account information at any time by contacting us.
Marketing and SMS Communications: You can opt out of receiving promotional emails by following the "unsubscribe" link in the email. You can opt out of SMS messages at any time by replying STOP to any message you receive from us.
Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us